Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We mainly use Australia Post and Star Track. Most items will ship from Perth, WA

Do You Ship Internationally?

Some items can be shipped internationally. Please contact us.

How Long Will It Take To Get My Package?

Will depend on your location and when you order. Perth Metro orders should be within 2 - 3 days. Out of the city and interstate allow up to 10 business days once posted. (not including any handling time).

PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

Add items to your cart and then check out.

How Can I Cancel Or Change My Order?

Please send a message via email or contact us page.

Do I need an account to place an order?

Yes

How Do I Track My Order?

Via your account. Note that items sent via letter may not have tracking details.

How Can I Return a Product?

Please contact us first.
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